In order to get your compensation, you need to apply to the insurance company. The application should include copies and originals of the required documents. You can view the complete list of required documents in the Terms and Conditions of the Insurance Contract.

You should send the complete set of documents by post (preferably via registered mail with advice of delivery) or bring it to the address specified in the policy yourself.

Please note! The compensation can be paid out only after the insurance company has received the originals of all the documents confirming the occurrence of the insured event and the provided medical treatment (original medical documents, invoices, bills, contract).

If the insured event has caused disability or death, it is necessary to provide a disability certificate or a death certificate.

The insurance company may contact you at the phone number specified in the application or via email to clarify some information. The insurance company has the right to demand additional documents confirming the insured event and the circumstances related to its occurrence, for a more detailed investigation and the calculation of the payout.

The decision about the compensation will be reached in 15 workdays of the day the insurance company receives all the necessary documents (copies and originals according to the list).

The compensation is paid out within 15 days of the day the insurance company reaches the decision.